HIGHLEVEL IMPLEMENTATION GUIDANCE AND SUPPORT

    Stop letting client enquiries fall through the gaps.

    Start with the work, not another tool. Gary helps owner-led businesses organise enquiries, follow up consistently, simplify bookings and create smoother client handovers—with practical HighLevel training, coaching and support where it fits.

    Explore Your Support Options

    One-time help • A structured 90-day cohort • Ongoing membership

    Business processes, made clearer

    Where is work getting harder than it needs to be?

    Start with the points where everyday work gets stuck. Each improvement should make a real process easier to follow—not add software for its own sake.

    • 01

      Enquiries fall through the gaps.

      Create a clearer way to capture, assign and respond to each enquiry.

    • 02

      Follow-up relies on memory.

      Make next steps, timing and responsibility easier to see.

    • 03

      Bookings take too many steps.

      Simplify the route from a useful conversation to a confirmed booking.

    • 04

      Information is scattered across tools.

      Decide what belongs where and what genuinely needs to connect.

    • 05

      Client onboarding and handovers leave gaps.

      Make the next steps clear for clients and the people supporting them.

    • 06

      Too much depends on the owner.

      Share ownership and make commitments easier for the team to see.

    • 07

      The team struggles to use the CRM.

      Simplify daily workflows and support team learning.

    • 08

      Administration increases as the business grows.

      Prioritise useful process improvements before adding complexity.

    Three ways to get support

    Choose your next step.

    Get focused help, build with a practical structure, or keep improving with regular expert guidance.

    01

    One-Time Expert Help

    Get help with a specific problem.

    Discuss your requirements

    A focused 60-minute Zoom session with Gary to review an agreed CRM question, configuration challenge or workflow issue and identify practical next steps.

    • Agree the focus beforehand.
    • Review your setup through screen sharing.
    • Receive expert guidance and clear actions.

    Configuration or implementation outside the session is separately scoped.

    02

    90-Day Guided Build Cohort

    Build your system with structure and support.

    Enquire about the next intake

    Join a small group of business owners for six fortnightly Tuesday Zoom sessions over 90 days. Follow a practical build plan with demonstrations, templates and agreed feedback.

    • Six 90-minute group Zoom sessions.
    • A defined build plan.
    • Practical actions between sessions.
    • Templates and two reviews of an agreed workflow.
    • Questions within confirmed programme support limits.

    Six-session build journey

    1. 01Map your process.
    2. 02Organise contacts and sales stages.
    3. 03Configure enquiry capture and booking.
    4. 04Build follow-up workflows.
    5. 05Establish basic onboarding.
    6. 06Test and plan improvements.

    You complete your build with guidance. Scope depends on your starting point and account capabilities.

    Ongoing expert guidance03

    IEA HighLevel Support Membership

    Keep improving with regular expert guidance.

    A$197 + GST per month

    A$216.70 including GST

    Get practical help to build confidence with HighLevel, improve your workflows and support your business as it grows.

    • Two 75-minute group Zoom clinics monthly.
    • Practical demonstrations and questions during clinics.
    • Access to available templates, checklists and session materials.
    • Two short written support questions monthly, each requiring up to ten minutes of guidance.

    Group clinics provide shared guidance; individual issues may need a separate session or implementation quote. Bring your existing HighLevel account. Software subscriptions, usage, private meetings and implementation completed for you are separate.

    Membership covers expert guidance, not software access. HighLevel subscriptions and usage are separate; membership is not an Innovate Nexus software subscription.

    Done-for-you implementation

    Want us to set it up for you?

    We start by understanding the process, prioritising what matters, then building, testing and training against the scope we agree. Work is configured in your own HighLevel account; further functionality is only added when separately agreed.

    • CRM and pipeline setup
    • Enquiry capture and appointment booking
    • Follow-up workflows
    • Client onboarding and internal handovers
    • Team training and agreed improvements

    Implementation, migrations and integrations are quoted after reviewing your requirements. Initial implementation is focused on client-owned accounts; alternative account arrangements can be discussed.

    A practical check-in

    CRM & Client Follow-Up Readiness Scorecard

    Use a short self-assessment to reflect on enquiry handling, follow-up and client processes. Your results appear immediately; an email address is optional.

    10 questions • Results shown immediately

    Choose the answer that best describes how things work today. Not applicable is available when a question does not fit.

    Proposed Tuesday schedule

    A regular rhythm for guided work.

    Membership Zoom clinics

    Proposed first and third Tuesday of each month, 10:00–11:15 am.

    90-day cohort

    Six fortnightly Tuesday sessions of 90 minutes. Dates and times confirmed for each intake.

    One-time expert help

    A private 60-minute Zoom meeting by appointment.

    All times are Melbourne time. Membership commencement and session dates are confirmed before payment. Public holidays and planned breaks may affect scheduling; changes are communicated in advance.

    These are proposed patterns, not bookable confirmed events. No private Zoom links are published.

    Private coaching or in-person working sessions can be discussed through your enquiry.

    Gary Gopinathan, founder of Innovate Entrepreneurs Academy

    Gary Gopinathan

    Founder, Innovate Entrepreneurs Academy

    Meet your guide

    Business priorities, practical implementation, team learning.

    Gary Gopinathan is an entrepreneur, technology adviser, educator and coach with more than 20 years’ experience in technology and digital strategy. He connects business priorities with practical implementation and the learning teams need to use systems with confidence.

    The focus is on building useful processes with your people—not adding complexity for its own sake.

    More about Gary

    A few useful details

    Questions, answered plainly.

    How do the support options differ?

    One-Time Expert Help is a private session for an agreed question. The 90-Day Guided Build Cohort gives you structure and group guidance while you complete your own build. IEA HighLevel Support Membership offers ongoing group clinics and limited written questions. Done-for-you implementation is separately scoped work completed in your account.

    Is membership unlimited private support?

    No. Membership is group guidance: two 75-minute group Zoom clinics monthly and two short written support questions each month, each requiring up to ten minutes of guidance. Private help and implementation are quoted separately.

    Are software and usage charges included?

    No. Membership guidance is separate from HighLevel software subscriptions, usage charges and any Innovate Nexus software subscription.

    Can I enquire if I already use HighLevel?

    Yes. Existing HighLevel customers are welcome. We will check your account capabilities and the suitability of the proposed work before agreeing scope.

    Will my account have every feature?

    Account features and availability can vary. We check your account and requirements before recommending a suitable approach.

    Can cohort members join membership afterwards?

    Cohort members may enquire about membership afterwards. There is no automatic enrolment.

    How are implementation and larger changes handled?

    Implementation, migrations, integrations and larger changes are reviewed and separately quoted. Work proceeds only after the scope is agreed.

    When do membership start, billing and cancellation terms apply?

    Membership commencement, billing and cancellation terms are supplied and confirmed before payment. Enquiring does not enrol you or start a charge.

    Are sessions recorded?

    Recordings are provided only where agreed and with appropriate participant consent.

    When are sessions held?

    Membership clinics are proposed for the first and third Tuesday, 10:00–11:15 am Melbourne time. Cohort dates and times are confirmed for each intake. Private help is by appointment. Planned breaks or public holidays may affect dates; changes are communicated in advance.

    A useful first conversation

    Tell us where your business needs help.

    Describe what is getting in the way and how you would like to work with us. We will discuss an appropriate next step and agree scope before any work begins.

    An enquiry does not confirm a booking, membership, payment or enrolment. No automatic booking or subscription is created.

    Enquiry · IEA HighLevel Support

    Tell us where your business needs help.

    Please do not send passwords or confidential client information.

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